Quality

Quality

Essay by: Mike Shesterkin, Exec. Director In this article, we continue our journey of understanding the business as a system and the ways in which we go about applying such thinking. In the last article, we discussed the knowledge that comes through the International Standards Organization (ISO), and why it is voluntary consensus standards establish …

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We Can Handle the Truth, And We Must: Restoring Transparency and Trust in Our Democracy

We Can Handle the Truth, And We Must: Restoring Transparency and Trust in Our Democracy

By: Monica Plawecki, SMSBF Staff Writer With the outcome of the 2020 presidential election now decided, many of us have been able to breathe a temporary sigh of relief in an otherwise tense time in our nation’s history. Yet even as voters have chosen a new President to lead our country through the ongoing pandemic, …

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Business, Emergent Properties and Dr. Deming

Business, Emergent Properties and Dr. Deming

Essay by: Mike Shesterkin, Exec. Director Last week, we covered how it is a business fits the definition of a system and how notions of interconnectedness and emergent properties are important to grasping the business as a system. These ideas are foundational to seeing the business in terms of how it fits within the Earth …

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Employee Engagement

Employee Engagement

Engagement is one of those words we often hear, but probably don’t share a common understanding of its meaning. Not long ago, I brought up engagement during a discussion about setting goals and metrics and was immediately challenged to describe how it could be accurately measured. In the virtual environment, terms such as “impressions”, “open …

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